Customer Service

Shipping Policy
Please note we only despatch to addresses inside the United Kingdom. We aim to despatch all orders within 2 working days. All orders are sent by tracked delivery and will require a signature. Orders will usually arrive within 3 – 5 days of despatch. We cannot cancel or change a delivery address once the order has been despatched.

We charge a flat rate postage of £4 per order for up to 6 boxes. We will charge a further £7 postage for each additional multiple of 6 boxes ordered.

Model Cancellation Form
To: Mr Scratchings Ltd, Unit 2, Chapel Rd, Low Moor, Bradford, West Yorks BD12 0QW
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on:
Order number:
Name of customer:
Address of customer:
Signature of customer (only if sent by paper):

If your merchandise was damaged in transit or is defective, please contact our Customer Service department on 01274 670044 to arrange for a replacement, within 2 days of delivery

Lost or Missing Orders
If you have not received your order within 7 days, please contact us and we will be able to inform you further.

Disclaimer of Warranty/Limitation of Liability
This website and related information is provided by mr scratchings limited on an "as is" and "as available" basis. Mr scratchings limited makes no express or implied warranties, representations or endorsements of any kind, or as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your sole risk.

To the full extent permissible by applicable law, Mr Scratchings limited disclaims all warranties, express or implied, including without limitation, implied warranties of merchantability and fitness for a particular purpose. Mr Scratchings limited does not warrant that this website, its servers, or e-mail sent from mr scratchings limited are free of viruses or other harmful components. Mr scratchings limited will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Mr Scratchings limited uses reasonable efforts to include accurate and up-to-date information on this website. Mr scratchings limited assumes no liability or responsibility for any typographical or other errors or omissions in the content of this site. In the event that a product is listed at an incorrect price or with other incorrect information, mr scratchings limited shall have the right to refuse or cancel any orders placed for the product listed incorrectly. If a product offered by mr scratchings limited is not as described, your sole remedy is to return it to mr scratchings limited for a refund. All postage required to return a product will be at the buyer's expense. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.