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Customer Service

Return Policy
We guarantee total customer satisfaction. If you are not completely satisfied with your online purchase, you may return the products unused within 7 (seven) days of the original shipped date for a prompt refund. Items returned should be new and unopened, and returned in their original product packaging. You will be refunded for the product total, plus applicable sales tax paid.

Shipping and handling charges are not refundable unless the product arrives damaged or the incorrect product was shipped. Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.
Please return your unused merchandise by following the instructions below.
If you return any part of your order and that order was part of a promotion, any refund may be reduced.

Return Instructions

  • 1. Go to My Account . From the drop-down menu, select Orders Placed in the Last 6 Months , and then select Go.
  • 2. Sign in to Your Account.
  • 3. Locate the order you want to return, and select View Order.
  • 4. Locate the item you want to return and select Return an Item.
  • 5. Follow the directions, and ship the return (insured and prepaid) to the address on the paperwork. Keep the tracking information for the return in a safe location.
Returning Damaged Products Purchased Online

If your merchandise was damaged in transit or is defective, contact our Customer Service department on 01274 670044 to arrange for a replacement.

Disclaimer of Warranty/Limitation of Liability

This website and related information is provided by mr scratchings limited on an "as is" and "as available" basis. Mr scratchings limited makes no express or implied warranties, representations or endorsements of any kind, or as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your sole risk.

To the full extent permissible by applicable law, Mr Scratchings limited disclaims all warranties, express or implied, including without limitation, implied warranties of merchantability and fitness for a particular purpose. Mr Scratchings limited does not warrant that this website, its servers, or e-mail sent from mr scratchings limited are free of viruses or other harmful components. Mr scratchings limited will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Mr Scratchings limited uses reasonable efforts to include accurate and up-to-date information on this website. Mr scratchings limited assumes no liability or responsibility for any typographical or other errors or omissions in the content of this site. In the event that a product is listed at an incorrect price or with other incorrect information, mr scratchings limited shall have the right to refuse or cancel any orders placed for the product listed incorrectly. If a product offered by mr scratchings limited is not as described, your sole remedy is to return it to mr scratchings limited for a refund. All postage required to return a product will be at the buyer's expense. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.